Privacy Policy

1. Introduction

Crossfield Tech ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crossfield.tech or engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services.

Information you provide:

• Name, email address, phone number, and company name when you submit a contact form or inquiry
• Project details, requirements, and preferences you share during consultations
• Payment and billing information when you engage our services (processed securely via third-party providers)
• Communications you send to us via email or other channels

Information collected automatically:

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide project quotes
• Deliver, manage, and improve our web development services
• Process transactions and send related information
• Send administrative communications such as project updates and invoices
• Send marketing communications (only with your consent, and you may opt out at any time)
• Analyze website usage to improve our site and services
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service providers: Third-party vendors who assist us in operating our business (e.g., email providers, analytics services, payment processors). These parties are contractually bound to handle your data securely and only for specified purposes.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, in which case we will notify you before your data is transferred.
• With your consent: For any other purpose with your explicit consent.

5. Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These are only set with your consent.
• Preference cookies: Remember your settings and preferences for a better experience.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities within the timeframes required by applicable law.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

• Contact form submissions: up to 2 years
• Client project data: duration of the engagement plus 5 years
• Analytics data: up to 26 months

You may request deletion of your data at any time (see Section 8).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request that we limit how we use your data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to our processing of your data for direct marketing
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at contact@crossfield.tech. We will respond within 30 days.

9. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will provide additional notice such as a banner on our website or an email notification to affected users.

Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: contact@crossfield.tech
• Address: Belgrade, Serbia

If you are located in the European Economic Area and believe we have not handled your data in accordance with applicable law, you have the right to lodge a complaint with your local supervisory authority.